Grievance redressal

1. First contact

Crest Automotive Solutions LLP, trading as Crest Automotive Care, receives service, privacy, booking and website grievances at ruchirm01@gmail.com. You may also call +91 98716 10952 or use the enquiry form on the main website.

Please include your name, phone number, vehicle, booking or invoice reference, date of service, the issue, and the outcome you are seeking. Do not send payment-card passwords, one-time passwords or unnecessary sensitive information.

2. Internal review process

1. We will acknowledge the complaint after receiving and reviewing the basic details.
2. We will review the booking, communications, invoice, vehicle condition and relevant service records.
3. We may request photographs, an inspection appointment or additional information.
4. We will communicate a proposed resolution or reasoned response after the review, subject to complexity and third-party dependencies.
5. If the matter remains unresolved, reply to the same email thread so the matter can be escalated within Crest Automotive Solutions LLP.

3. Privacy grievances

For a request about personal data, consent, correction, deletion, access or a suspected privacy incident, write to ruchirm01@gmail.com and mark the subject “Privacy grievance”. We may verify your identity before responding. See the Privacy Policy for more detail.

4. Consumer assistance

The Government of India’s Department of Consumer Affairs describes a three-tier Consumer Commission system and provides access to consumer-grievance resources. If an internal resolution does not address your concern, you may review official information through the Department of Consumer Affairs and the National Consumer Helpline.

Official consumer-help channels and contact numbers may change. Use the current details published on the official government websites rather than relying on a copied number in this policy.

5. No retaliation

We will not penalise a customer for raising a genuine complaint or exercising an applicable legal right. We may limit communications where a message is abusive, threatening, fraudulent or unrelated to a genuine service or privacy issue.

6. Policy owner and contact

Policy owner: Crest Automotive Solutions LLP, trading as Crest Automotive Care. Grievance contact: ruchirm01@gmail.com. Telephone: +91 98716 10952. Effective date: 22 August 2026.