This page is a practical website-policy draft for Crest Automotive Care. It is not formal legal advice. Replace bracketed business details and have a qualified attorney review it before relying on it.
1. First contact
We want to resolve concerns directly and promptly. Contact [insert grievance officer / support name] at [insert grievance email], call +91 98716 10952, or use the enquiry form on the main website.
Please include your name, phone number, vehicle, booking or invoice reference, date of service, the issue, and the outcome you are seeking. Do not send payment-card passwords, one-time passwords or unnecessary sensitive information.
2. Internal review process
- We will acknowledge the complaint within [insert acknowledgement period].
- We will review the booking, communications, invoice, vehicle condition and relevant service records.
- We may request photographs, an inspection appointment or additional information.
- We will communicate the proposed resolution or reasoned response within [insert resolution period], subject to complexity and third-party dependencies.
- If the matter remains unresolved, ask for escalation to [insert senior escalation contact].
3. Privacy grievances
For a request about personal data, consent, correction, deletion, access or a suspected privacy incident, write to [insert privacy email] and mark the subject “Privacy grievance”. We may verify your identity before responding. See the Privacy Policy for more detail.
4. Consumer assistance
The Government of India’s Department of Consumer Affairs describes a three-tier Consumer Commission system and provides access to consumer-grievance resources. If an internal resolution does not address your concern, you may review official information through the Department of Consumer Affairs and the National Consumer Helpline.
Official consumer-help channels and contact numbers may change. Use the current details published on the official government websites rather than relying on a copied number in this policy.
5. No retaliation
We will not penalise a customer for raising a genuine complaint or exercising an applicable legal right. We may limit communications where a message is abusive, threatening, fraudulent or unrelated to a genuine service or privacy issue.
6. Policy owner
Policy owner: [insert legal entity / officer]. Office: [insert address]. Email: [insert grievance email]. Effective date: [insert date].